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FREE DELIVERY in mainland UK | Express Production available

Terms & Guarantee

Meditelle Dental Seating Equipment - Guarantee

We make every effort to ensure that our quality dental seating is manufactured to the highest standards and is received by you in the very best condition possible. Meditelle guarantees dental seating and equipment products against mechanical & framework defects for 12months.

The Meditelle Dental Equipment Guarantee is covered by the following terms & conditions:
“We undertake for a period of 12months from the date of invoice to make good, free of charge, by repair or replacement any mechanical or framework defects which are proved, to our reasonable satisfaction to be defective due to defects in material or workmanship so long as the goods have been used in accordance with our guidelines and subject to conditions 1-5 which will invalidate your warranty: 1. Misuse, neglect, accidental or unauthorised damage, defects arising from normal wear and tear, abnormal working conditions or failure to follow instructions; 2. Abnormal physical or electrical stress; 3. Incorrect or inappropriate installation, operation or maintenance not carried out in accordance with Meditelle instructions; 4. Repairs or modifications not performed or authorised by Meditelle; 5. Dismantling of equipment or components.

Under these terms wear and tear is not covered, specifically upholstery/vinyl damage. If an attempt is made to replace parts, repair or otherwise maintain any equipment during its warranty period which is not performed by Meditelle, such an act will automatically invalidate this warranty.

All damages, shortages, errors and omissions must be notified to MT within 24 hours of initial receipt. In this instance we require that all packaging/boxing is retained for safe return of the goods. Please note that vinyl upholstery covering is only guaranteed for the first 24 hours after initial receipt. No claims can be considered after this period and any accidental damage after this time e.g. upholstery rips and tears are not the responsibility of the manufacturer. A charge will be made for collection, return and repair where it does not meet with the above stated terms of this guarantee”.

Conditions, Damages or Shortages
You are advised to check all deliveries carefully. Should packaging be damaged you MUST reject it or sign for it as damaged. Claims for shortages or damages in transit must be advised within 24 hours of receipt of order and confirmed in writing within 7 days to Meditelle. Any such damage reported within 24 hours will be collected and replaced by MT In this instance we require that the product is returned in the original packaging/ boxing, securely fastened. Claims made outside this time limit will NOT be accepted. Where orders are Personally Delivered and Installed by Meditelle Technicians you will be asked to sign a satisfaction note on completion of fitting. In the event that such items prove to be faulty and need to be returned under the terms of this guarantee you are required to ensure that the items are securely packaged and fastened to prevent damage in transit.

Claims under Warranty
For repair or replacement please contact us in the first instance to obtain return authorisation. You must produce your original Invoice number and date of purchase to qualify under the guarantee. Any item subject to a claim under guarantee must be returned to Meditelle carriage paid, for inspection. Reimbursement of the carriage is at the discretion of MT after inspection. (We can arrange a courier collection on your behalf only on condition that the original packaging has been retained for secure return transportation). Items are returned at your own risk and we accept no responsibility for loss or damage in transit, neither will we repair such damage free of charge. For your own protection, please pack thoroughly, insure comprehensively and obtain a receipt from the carrier. Goods being returned under guarantee will only be accepted where a returns authorisation has been given by us. Under warranty either repair or replacement is totally at MT’s discretion and the defect or failure will be rectified by MT as soon as reasonably practicable and after repair/replacement your equipment will be returned to you at MT’s expense. In either case warranty against any mechanical/framework defect expires after 12months, from the original invoice date. If the items are found to be not faulty a test fee will be charged and the goods will be returned to you as received together with a test report. You are responsible for any collection or return delivery charges incurred.

Please retain your invoice as part of your Meditelle guarantee. The Company’s warranty is subject to the Terms of Payment being strictly observed.

Note: warranty will not cover recovery or return costs for any product forward shipped by the purchaser to a different third-party address to that of the original delivery address as stated on the invoice, or if exported outside the UK territory.

Meditelle sells on a ‘Business to Business’ basis and accordingly supplies individuals working in partnerships or as sole traders and deal with public, private and voluntary sector health and therapy sector organisations. The equipment is specifically designed for expert use by professionals and not the general public. Meditelle sells at trade prices exclusively to business and professional customers and do not sell directly to the public at large. It is a condition of sale that the purchaser is such a professional practitioner (this includes students on professionally recognised courses completing the practical treatment phases of their training) or an organisation. By placing an order with MT, you are confirming that you are not a consumer and that you are purchasing goods for business or professional use and accordingly agree that consumer-specific legislation does not apply.

Mail Order Courier Delivery Guidelines
When you receive your parcel(s) from the courier please follow these guidelines: If the parcel(s) look damaged please sign for it as ‘damaged’ or reject it from the courier. In the event of damage please notify Meditelle immediately and retain all packaging. Always check the contents of your parcel against your itemised invoice enclosed in the parcel). Please report any shortages to MT within 24hours. Any query reported within 24hours will be dealt with by our Customer Services – Call 0121 332 1850.

Terms and conditions correct at time of publication. Any additions amendments or corrections will be updated and published on this website.

Meditelle Dental Seating & Equipment - Terms & Conditions of Sale

Cancellation & Returns

Non-standard Equipment:
All seating and equipment products manufactured to your specific requirements i.e. by way of colour, size or options are non-standard goods and cannot be cancelled. Prior to despatch non-standard goods that are in production cannot be cancelled and payment must be made in full. After despatch non-standard goods cannot be cancelled or supplied on a sale or return basis and may not be returned under any circumstances, unless defective or damaged in the course of delivery in which instance please refer to ‘warranty’ section. Where an order has not started production but has been fully processed and confirmed, cancellation is at the discretion of MT and subject to a cancellation handling fee. Alterations or modifications to orders can only be agreed if the item(s) are not in full production. We are unable to accept responsibility for customers ordering non-standard goods to the wrong size or specification. Care should be exercised where orders are placed by buyers, administrators or practice managers who are not treatment professionals. Meditelle do not accept responsibility for the order of unsuitable or inappropriate items arising from errors in specifying equipment requirements.

Standard Items:
Where *standard items have been ordered in error, cancellation prior to despatch will be subject to a 10% handling charge. After despatch if standard goods are not as expected, Meditelle (MT) may agree to their return on the following conditions: – 1. A request must be made to MT within 7 working days of receipt of goods and confirmed in writing to us by letter, fax or email. 2. No goods will be accepted for refund unless a return authorisation has been given by MT prior to their return. 3. The item(s) must be returned in perfect condition complete in the original packaging, together with a copy of the Invoice. Goods returned damaged due to poor packaging will not entitle the buyer to a full credit/refund. 4. The company accepts no responsibility for loss or damage in transit to parcels being returned. 5. Any refunds will be made at purchase price of item less a 20% handling charge and less costs incurred in Covid-19 decontamination (including scrappage), within 30 days of their return to MT. The customer is responsible for full carriage costs for both original & forward consignments.
*Standard items are products not manufactured by MT to order i.e. consumables.

Prices & Specifications
Prices shown in our catalogue and on the internet are correct at date of publication but are subject to alteration without prior notice. All our trade prices are exclusive of VAT. Errors and omissions are excepted. We take special care to show correct colours, specifications, sizes and weights and such descriptions, whilst given as a guide in good faith, are subject to modification as part of our on-going development programme. All dimensions, heights and weights quoted are approximate, due to the manufacturing process dimensions and heights have a tolerance of +/- 3.5cm; angular measurements have a tolerance of +/-10°. Colour finishes may vary and batch to batch variations in shade may occur within commercial tolerances. We strongly recommend that vinyl colour swatch samples are obtained prior to ordering if colour matching is important. Technical standards may vary between models and we reserve the right to alter technical specifications without notice.

We reserve the right to modify any design or specification or to use materials different to those specified and to make any changes in the specification of equipment or the provision of any services which are required to conform with any applicable statutory requirements, which do not materially affect their quality or performance.

Manufacturing & Delivery
MT undertake to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. MT does not accept any responsibility for transport delays causing late delivery. Manufacturing times quoted are in good faith but shall not be binding. Handling charges may be incurred for re-despatched parcels. You will be deemed to have accepted the goods unless written notice of rejection is received by us within 7 days of delivery. POD requests will only be entertained up to 90 days after expected delivery date. Shortages of goods must be notified to us within 24 hours. All quoted manufacturing and delivery lead times are based on working days.

Shipping Ex Works
All products collected and shipped from our factory through the buyers own designated shipping agent become the property of the buyer when they leave our building and any shipping damage or lost shipments are not the responsibility of MT.

Website Orders
Orders placed via our on-line ordering system are subject to the specific terms and conditions detailed on our website. We maintain a secure order facility and cannot accept responsibility for problems arising from the use of the internet.

Retention of Title
All goods remain the property of Meditelle until paid for in full.

Our Rights of Access
You authorise us to enter any land or premises where we reasonably believe any equipment to be, in order to inspect, test, repair, replace or repossess it.

Force Majeure
The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from manufacture/delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, fire, act of God or failure to deliver by component suppliers or carriers.

Buyer Responsibilities
Meditelle manufacture and supply an extensive range of products within the generic description of ‘medical equipment’ accordingly items of equipment may serve a variety of purposes across a diversity of procedures and applications. We aspire to produce quality goods with appropriate safety standards. In this context it is the responsibility of the purchaser to define their exact requirements in terms of the specific application and the regulatory framework of the working environment. It is a condition of supply that where special or particular specification or performance criteria are a necessary requirement, then these must be stated by the purchaser in writing at the time of placing the order. Where the regulatory framework of the treatment regime or of the organisational context imposes specific standards and requirements then these must also be clearly stated on the order.

It is your (the buyers) responsibility to make sure that the equipment is suitable to be used for your chosen application and all persons who use the equipment are properly instructed in its safe and correct use and that they are in possession of any instructions supplied by us. Any communication provided by MT in any form whatsoever is made in good faith however, selection and suitability of equipment is your responsibility.
MT do not accept any responsibility for the consequences of misuse or user error of equipment supplied by us. We will not be liable for consequential loss in relation to damage or delays in transit. The buyer accepts full responsibility for any damage or loss which may occur after delivery of equipment. We specifically exclude any and all consequential loss claims. Your statutory rights are not affected.

Disclaimer: MT will use reasonable skill and care when providing technical advice and is based upon product expertise intended only as general guidance relating to the products capabilities and does not attempt to give you advice that relates to your specific discipline or application. Any purchasing decisions taken in response to the information given is assumed to be based upon the end user’s professional expertise since exact and specific usage criteria is beyond our capability.

All photographs, pictures, diagrams and symbols used on this website are the intellectual property of Meditelle Ltd Group of companies and are protected by copyright law. Reproduction of any such material is strictly forbidden without the express written permission of Meditelle Ltd.

All descriptions, specifications and particulars contained on this website are given as a guide only. All dimensions and weights quoted are approximate and specification diagrams are merely representational. As our policy is one of continuous improvement, we reserve the right to change specifications, prices and designs at any time without prior notice. All colours and finishes on this website are as accurate as the reproduction process on different computer screen resolutions will allow.

Contact details

Meditelle Dental
Manufacturing Centre,
Moor Lane,
B6 7HH


+44 (0)121 332 1850